The All Hours service is an online, subscription-based, hosted, supported, and operated on- demand solution (“Cloud Service”) provided by Špica International d.o.o. (“SPICA”) under a written purchase order. SPICA is who is also the owner of All Hours website www.allhours.com, its contents and the software application.
SPICA grants to users a non-exclusive, non-transferable and world-wide right to use the Cloud Service (including its implementation and configuration), any materials and documentation solely for user’s internal business operations.
Cloud Service may include integrations with web services made available by third parties (other than SPICA or its affiliates) that are accessed through the Cloud Service and subject to terms and conditions with those third parties. These third party’s web services are not part of the Cloud Service and the agreement does not apply to them.
SPICA is committed to fulfill any request made by the users stemming from the provisions of personal data protection legislation, upon user’s reasonable request. SPICA may charge the user reasonable costs of fulfilling such requests.
Personal data is governed by the All Hours Data Processing Agreement.
SPICA is ISO27001 certified and takes all reasonable measures to protect the information kept by All Hours from unauthorized use and to prevent unauthorized access to All Hours and its data. All Hours allows its administrative users (admins) to store, process and manage personal information of other users such as employees, temporarily hired workforce, subcontractors and other contributors of their time tracking information. User’s admins are responsible for protecting the privacy of the personal data they collect and manage with the Cloud Service. SPICA follows best business practices for protecting the user data such as secure communication, data encryption, user identification and authorization, rights management, safe storage and redundancy. All the user information is stored on servers in a secure operating environment. The All Hours server software runs in a multi-tenant environment using logical tenant isolation in Microsoft Azure infrastructure. Although SPICA has taken all reasonable measures to minimize the risks of data loss, including the regular data backup, SPICA takes no responsibility for eventual data recovery failure or data loss in general. To help preserving the data in case of corruption, loss or Cloud Service cancellation SPICA allows unhindered export of data during the time of active subscription. SPICA is committed to promptly inform the users about all security, privacy and data safety incidents.
User is responsible for its data and entering it into the Cloud Service. User grants to SPICA a nonexclusive right to process such data solely to provide and support the Cloud Service.
At the end of the agreement, SPICA will delete the user’s data remaining on servers hosting the Cloud Service unless applicable law requires retention.
The Cloud service is paid by monthly or annual subscription(s) calculation of which is based on the number of end -users at the time of purchase of the Cloud Service.
The subscription is billed at the beginning of the subscription period. Monthly subscription may change based on the actual number of end- users. Monthly subscription is billed automatically according to the maximum number of users in the previous month. The customer account is billed according to the price listed, the currency available for the country of the user’s origin and the exchange rate used by the checkout system.
Annual subscription, if so agreed, is billed in advance according to then agreed number of users. Any changes in the number of actual end -users is calculated promptly as follows:
- If new end users are being added the difference is paid in the following months after new end-users have been added;
- If the number of end-users is reduced SPICA will credit the user where such credit note will be taken into account at the beginning either of a new billing period or when end-users are being added.
The subscription can be cancelled at any time by following the Settings link in the global navigation bar. Notwithstanding such cancellation already paid monthly or yearly subscription is not refundable. The Account screen provides a simple and straightforward cancellation process. The customer is solely responsible for properly cancelling their account. Email messages are not accepted as cancellation. SPICA, in its sole discretion, reserves the right to suspend or terminate any customer account and refuse any and all current or future use of the Cloud service, or any other SPICA service, for any reason at any time.
With respect to the Cloud service, user will not:
• except to the extent such rights cannot be validly waived by law, disassemble, decompile, reverse-engineer, copy, translate or make derivative works,
• upload any content or data that is unlawful or infringes any intellectual property rights, or
• circumvent or endanger its operation or security.
SPICA may create analyses utilizing, in part, information derived from user’s use of the Cloud service. Analyses will anonymize and aggregate information, and will be treated as confidential information. Examples of how analyses may be used include: optimizing resources and support; research and development; automated processes that enable continuous improvement, performance optimization and development of new SPICA products and services; verification of security and data integrity; internal demand planning; and data products such as industry trends and developments, indices and anonymous benchmarking.
SPICA warrants that during an applicable subscription term (a) this agreement, and any documentation will accurately describe the applicable administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of user’s data, (b) SPICA will not materially decrease the overall security of the Cloud Services, (c) the Cloud Services will perform materially in accordance with the applicable documentation, (d) will not breach registered intellectual property rights of any 3rd party.
For any breach of a warranty above, user’s exclusive remedy is termination.
SPICA shall not be held liable for any loss, including loss of profits, indirect or incidental loss, loss of data, non- function of the Cloud Service or its functionalities if:
• loss is not reproducible or not imputable to SPICA or in cases where the Cloud Service is not used in compliance with this Agreement;
• user has failed to properly perform its duty to collaborate or failure to take the advice of SPICA;
• if the loss is caused as consequence of the force majeure.
SPICA’s total liability for any damages or claims under this agreement is limited to the 10% of the value of the subscription fees paid in the last 6 months, except in case SPICA caused the damage with willful intent or gross negligence.
In addition to subscription to the Cloud Service, the user may rent hardware equipment (»Equipment«) from ŠPICA, if so agreed in a separate purchase order. Equipment under this Agreement is the sole and exclusive property of SPICA and user shall have the right to use such Equipment.
User is solely responsible for protecting the Equipment from damage (ordinary wear and tear excepted). User shall use every reasonable precaution to prevent loss or damage to the Equipment and to prevent injury to persons and property through its use. User shall not modify or alter the Equipment. Upon request by user, ŠPICA shall provide qualified personnel to repair, replace or adjust the Equipment within a reasonable time to assure its performance in accordance with the specifications. The service fee is included in the Equipment Rental / Service Fee set forth on the order form for the lease term. Where the Equipment is damaged due to the negligence or recklessness of the user, the user shall be solely responsible for all such repairs.
SPICA shall be liable for failures covered by the Equipment manufacturer’s warranty.
User undertakes to use the Equipment under this Agreement exclusively for his own needs and shall not sub-lease it to third parties.
Upon expiration of the Equipment lease user shall, upon SPICA’s written demand, within 8 days from the demand, enable SPICA to remove rented Equipment. User shall bear such removal costs.
If at the end of the duration of the Agreement Equipment is damaged or non-operational when returned, Provider shall be entitled to have costs of damage and fault elimination reimbursed.
If at the end of lease relationship user is unwilling to enable the removal of the Equipment, user shall be obliged to pay to SPICA a special charge as a contractual penalty amounting to 10 % of the Equipment rental fee for each day of delay, whereby the payment of user charge does not constitute grounds for the usage of the Equipment.
Payment terms are 35 days from the date of the invoice. If All Hours subscription is not paid 30 days after becoming due, the Cloud service falls into dormant mode. In dormant mode, real-time time tracking is still recorded. Dormant accounts are kept in dormant mode for 90 days. During that time, the account can be reactivated simply by paying one-month subscription, where the rate is calculated according to the last month of active use. After 90 days, dormant accounts are automatically cancelled.
SPICA provides technical support to the user.
Technical support requirement is submitted using the web page or e-mail address of the support (firstname.lastname@example.org). The Customer Support will respond to such requests in a reasonable timeframe (usually same or next business day) but can make no guarantees or warranties of any kind that such requests shall be answered within a timeframe corresponding to the user’s expectations, or that the answer shall be entirely satisfactory for such user.
SPICA warrants that the unavailability of the All Hours online service will not exceed 1 hour per month in total, provided that such warranty applies only for claims based on written unavailability incident reports submitted by the user. Each report must state the exact time and duration of the unavailability incident. Incident reports must be filed no later than 7 days after the incident has occurred.
Scheduled Cloud Service maintenance is excluded from the warranty. Spica will use its reasonable effort to notify user on such maintenance at least 48 hours in advance stating the expected maximum duration.
Unavailability instances caused by the hosting providers, namely Microsoft Azure, Amazon IoT Services and user internet providers, or instances resulting from other causes beyond SPICA's control are excluded from the warranty.
Incidents gathered through automatic monitoring but not detected by any users and incidents with duration shorter than 5 minutes are not covered by the warranty.
In case of a breach of the guaranteed availability, the Client will be credited with 50% of the subscription for the month when the breach has occurred.
All the fees are exclusive of all taxes, levies, or duties imposed by taxing authorities. Customers outside EU are responsible for payment of all such taxes, levies, or duties. Customers within EU are treated according to EU tax regulation, as follows:
• Business customers from the EU are not charged Slovenian VAT, but are required to submit their EU VAT registration number.
• Non-business customers from the EU are charged additional 22% of Slovenian VAT.
• All business and non-business customers from Slovenia are charged additional 22% of Slovenian VAT.
The Agreement and any claims relating to its subject matter will be governed by and construed under the laws of Slovenia, without reference to its conflicts of law principles. All disputes will be subject to the exclusive jurisdiction of the courts located in Ljubljana. The United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transactions Act (where enacted) will not apply to the Agreement.
Either party must initiate a cause of action for any claim(s) relating to this agreement and its subject matter within one year from the date when the party knew, or should have known after reasonable investigation, of the facts giving rise to the claim(s).
Valid from: 01.06.2022
Last updated: 31. 05. 2022
This version supersedes all previous versions.
Špica International d.o.o.
Pot k sejmišču 33, 1000 Ljubljana