The All Hours service is provided online by Spica International d.o.o. (Spica) that is also the owner of the All Hours website www.allhours.com, its contents and the software application.
Spica is not responsible for the service unavailability, data errors, inaccuracies or for any consequential damage caused by the use, or inability to use the service.
Spica is reserving the right to amend or change the terms of service without prior notice. Spica will however take reasonable steps to inform users about any such change and provide the easy-exit procedure in case of users wishing to leave the service at any time, for any reason.
All Hours collects personal information from its users and as a service, allows Users to collect personal information of other users. All Hours processes all the collected personal information in accordance with the applicable EU and Slovenian laws and regulations. Personal data will be used only for the following purposes:
1) to provide users with the service;
2) to identify users in order to be able to provide the service;
3) to prevent unauthorized access to service and data;
4) to inform users about the service and other Spica products and services.
Personal information will not be disclosed to third parties.
PRIVACY, SECURITY AND SAFETY
According to EU regulation regarding personal data (GDPR directive) Spica is the processor of the personal data stored on its servers of which the User is deemed the controller.
Spica shall only store and process the personal data as the result of User’s action, without actively monitoring them and having no self-interest in the personal data. The only exception is the personal data of the principal business account holder, which are used for account administration.
Spica takes all reasonable measures to protect the information kept by All Hours from unauthorized use and to prevent unauthorized access to All Hours and its data.
All Hours allows its administrative users (admins) to store, process and manage personal information of other users such as employees and other contributors of time & attendance information. Admins are responsible for protecting the privacy of the personal data they collect and manage with the service.
All Hours data is kept on secure servers physically located in the EU.
Spica follows best business practices for protecting the user data such as secure communication, data encryption, user identification and authorization, rights management, safe storage and redundancy. All the user information is stored on servers in a secure operating environment. The All Hours server software runs in a multi-tenant environment using logical tenant isolation.
Although Spica has taken all measures to minimize the risks of data loss, including the regular data backup, Spica takes no responsibility for eventual data recovery failure or data loss in general.
To help preserving the data in case of corruption, loss or service cancellation Spica allows unhindered export of data during the time of active subscription.
Spica is committed to promptly inform the users about all security, privacy and data safety incidents.
Spica is committed to fulfil any request made by the Users stemming from the provisions of personal data protection legislation, upon User’s reasonable request. Spica may charge the User reasonable costs of fulfilling such requests.
The service is paid by monthly subscription. The subscription is billed at the beginning of each month, for that month.
Subscription is billed automatically according to the number of active employees during the previous month. The user is billed according to the price listed and the currency available for the country of the user’s origin.
The subscription can be cancelled at any time by following the Settings link in the global navigation bar. The Account screen provides a simple and straight, no questions asked cancellation process.
The customer is solely responsible for properly cancelling his account. Email messages are not accepted as cancellation.
According to the EU regulations, Spica shall destroy the personal data after the expiry of the contract except if explicitly requested otherwise by the user.
Spica, in its sole discretion, reserves the right to suspend or terminate any customer account and refuse any and all current or future use of the Service, or any other Spica service, for any reason at any time. Such termination of the Service will result in the deactivation and deletion of the Account, and destroying all data in the Account, with a 30 days written notice.
NON PAYMENT AND DORMANT MODE
If the All Hours subscription is not paid one month after becoming due, the service falls into dormant mode.
Dormant accounts are essentially in read-only mode. Only the account management information can be added or changed in order to cancel or reactivate the account.
In dormant mode, clockings made in real-time are still recorded. However, clockings cannot be entered manually, modified or deleted. Also, the working time rules are not applied, and hours totals are not calculated.
Dormant accounts are kept in dormant mode for 90 days. During that time, the account can be reactivated simply by paying one-month subscription, where the rate is calculated according to the last month of active use. The subscription for months spent as a whole in dormant mode is not charged.
After 90 days, dormant accounts are automatically cancelled. According to the EU regulation, the account information including the all user data, including personal data, is destroyed upon cancellation.
All the fees are exclusive of all taxes, levies, or duties imposed by taxing authorities. Customers outside EU are responsible for payment of all such taxes, levies, or duties. Customers within EU are treated according to EU tax regulation, as follows:
• Business customers from the EU are not charged Slovenian VAT, but are required to submit their EU VAT registration number.
• Non-business customers from the EU are charged additional 22% of Slovenian VAT.
• All business and non-business customers from Slovenia are charged additional 22% of Slovenian VAT.
Spica International d.o.o.
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